Fenns Financial Services Limited - Disclosure Statement No 3.

LICENSING INFORMATION

Fenns Financial Services Limited – ( FSP729611, was trading as Fenns Financial Services Limited ) . This finished Mid December 2023. This licence will now be suspended by the Financial Markets Authority & Fenns Financial Services will no longer be able to provide financial advice.

NATURE AND SCOPE OF THE ADVICE

Fenns Financial Services Limited provides no advice.

FEES OR EXPENSES

Mortgages

Fenns Financial Services Limited or the adviser that is now looking after Fenns Financial Services Limited previous customers, may charge a fee if the client repays a large portion or refinances the Mortgage, within the lender’s clawback period. This period is determined by the current lender’s conditions at the time the mortgage is drawn down. This is usually between 1 & 3.5 years depending on the lender & may be scaled down by the lender depending on the time the mortgage has been in place.  (A Clawback is -the requiring of commission paid to the adviser when the loan is initially taken out, to be refunded.) The fee will only be charged if the lender charges Fenns Financial Services Limited or the adviser who now is looking after Fenns Financial Services Limited previous customers. The fee amount will be limited to the amount of the  claw back & evidence will be passed on to the client of what the lender has charged. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client within 7 days of an invoice being provided, with evidence of the lenders clawback on Fenns Financials Services Limited commission.

 COMPLAINTS HANDLING AND DISPUTE RESOLUTION

If you are not satisfied with our financial advice service you can make a complaint by emailing fennsfinancial@outlook.com, or by calling: 0274 417 120. You can also write to us at

 57A Amaru Road, One Tree Hill, Auckland 1061.

 When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

• We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Dispute Resolution Service by email at : enquiries@fdrs.org.nz or telephone 0508 337 337 or write to them at PO Box 2272 Wellington 6140

They provide a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.